Privacy Policy

Introduction

Quoffer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application.

Information We Collect

Information You Provide

• Account Information: When you install Quoffer, we collect your Shopify store URL, contact email, and store name.
• Quote Data: Quote requests submitted through your store, including customer information, product details, and custom form fields.
• Configuration Settings: Your app settings, button configurations, and form customizations.

Information Automatically Collected

• Usage Data: How you interact with the app, features used, and frequency of access.
• Technical Data: IP address, browser type, device information, and access times.

How We Use Your Information

We use the information we collect to:

• Provide and maintain the Quoffer application
• Process quote requests on your behalf
• Send service-related notifications
• Improve our product and user experience
• Provide customer support
• Comply with legal obligations

Data Storage and Security

• Storage Location: Your data is stored on secure servers in the United States.
• Encryption: All data transmitted between your store and our servers is encrypted using industry-standard SSL/TLS.
• Access Controls: We implement strict access controls and only authorized personnel can access your data.
• Retention: We retain your data as long as your account is active or as needed to provide services.

Data Sharing and Disclosure

We do NOT sell your personal information. We may share your information only in these circumstances:

• With Shopify: As required to operate the app on the Shopify platform.
• Service Providers: Third-party vendors who help us provide services (e.g., hosting, analytics).
• Legal Requirements: When required by law, court order, or to protect our rights.
• Business Transfers: In connection with a merger, sale, or acquisition.

Your Rights

Depending on your location, you may have the right to:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@quoffer.com.

Third-Party Services

Quoffer integrates with:

• Shopify: Subject to Shopify's Privacy Policy
• Analytics Services: We may use analytics tools to improve our service

These third parties have their own privacy policies governing their use of your information.

Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session
• Remember your preferences
• Analyze usage patterns

You can control cookie settings through your browser preferences.

Data Protection for EU Users (GDPR)

If you're in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to object to processing
• Right to restriction of processing
• Right to data portability
• Right to lodge a complaint with a supervisory authority

Our lawful basis for processing is typically:

• Performance of contract (providing the service you requested)
• Legitimate interests (improving our product)
• Legal compliance

Children's Privacy

Quoffer is not intended for use by individuals under 16 years of age. We do not knowingly collect data from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@quoffer.com
Support: https://docs.quoffer.com/support

Data Processing Agreement

For merchants who need a Data Processing Agreement (DPA) for GDPR compliance, please contact us at legal@quoffer.com.